Refund policy

RDR Diecast Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return for an eligible item. To be eligible for a return, the item must be in the same condition that you received it.

Condition Requirements for Collectibles

Because the condition of the packaging is vital to the value of 1:64 scale diecast models, all returned items must meet the following criteria:

  • Unopened and Factory Sealed: The item must be in its original, unopened packaging.
  • Pristine Condition: The blister pack, window box, or sleeve must be free of creases, dents, tears, or handling wear.
  • We cannot accept returns on diecasts that have been removed from their original packaging or display cases.

How to Initiate a Return

  1. Email our support team at [rdrperformance3211@gmail.com] with your order number and the reason for the return.
  2. If your return is approved, we will provide you with instructions on how and where to send your package.
  3. Securely pack the item in a sturdy shipping box with adequate bubble wrap or packing peanuts to prevent damage in transit. Returns sent back in bubble mailers that result in crushed packaging will not be refunded.

Damaged or Defective Items

We take pride in hand-picking our inventory and inspecting items before they ship. However, if your item arrives damaged or has a manufacturer defect, please contact us within 48 hours of delivery. Include your order number and clear photos of both the damaged item and the shipping box. We will work with you to provide a replacement (if inventory allows) or a full refund.

Return Shipping Costs

  • Customer Preference: If you are returning an item due to a change of mind, you are responsible for paying the return shipping costs.
  • Store Error/Damage: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for your bank or credit card company to process and post the refund.

Non-Returnable Items

  • Clearance or sale items
  • Gift cards
  • Items purchased through the RDR Garage Rewards program using points (unless defective)